About Ark

Ark is building the world’s highest-fidelity bioprocess simulation software to help life-saving therapies reach patients faster. By democratizing complex AI and multi-physics models in an intuitive software interface, we are transforming how bioprocess scientists work.

With Ark, scientists can replace weeks-long, costly ($10K–$1M+) bioreactor experiments with simulations that run in seconds. This enables researchers to explore thousands more scenarios, accelerate time to market, and ensure more medical breakthroughs make it from the lab to the world. We’re ushering in a new era of digital bioprocessing.

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About the Role

Ark is hiring a Digital Bioprocess Lead who bridges science and customer success. This role combines deep upstream bioprocess expertise with a passion for digital innovation and scientific engagement.

You will play a hybrid role: primarily working directly with customers to onboard and support them, while also shaping how biopharma scientists use Ark’s software and ensuring their feedback informs our product roadmap. If you’re excited about the intersection of bioprocess science, digital tools, and customer success, this role is designed for you.

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Key Responsibilities

• Lead customer onboarding & success – Partner with scientists to understand their bioprocess workflows, onboard them into Ark’s platform, and ensure long-term adoption and impact.
• Apply upstream bioprocess expertise – Leverage deep scientific knowledge to translate customer needs into effective digital simulation solutions.
• Bridge science and digital tools – Guide customers in adopting computational approaches that enhance bioprocess research, development, and production.
• Enable partner engagement – Collaborate with the business team to engage new and existing partners, demonstrate the power of Ark’s platform, and ensure successful outcomes.
• Be the voice of the customer – Capture feedback and share insights with Ark’s product and modeling teams to shape future development.

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About You

• 7+ years of upstream bioprocess experience in biopharma or biotech.
• Strong bioprocess foundation with curiosity for how digital technologies can transform the field.
• Digitally forward — excited to learn, use, and teach computational tools.
• Exceptional communicator who builds trusted relationships with both scientific and business stakeholders.
• Excited by customer-facing work and energized by contributing to both scientific success and commercial growth.
• Entrepreneurial mindset: self-starter, thrives in fast-moving environments, and eager to wear multiple hats.

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Position

• Type: Full-time, exempt
• Location: Cambridge, MA (in-person Monday–Thursday)
• Travel: Short domestic and international trips (~3 nights per month)
• Benefits: Health, dental, and vision coverage; holiday and vacation time; 401k matching; equity options; and opportunities for career growth and ownership as Ark scales.

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Ark Biotech is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.